Cancel an appointment with Conversational Appointment Booking

As a customer or consumer, cancel an appointment from the Virtual Agent chat window on the service portal.

Before you begin

Role required: customer, consumer

Procedure

1. Navigate to the Customer Service Portal or Consumer Service Portal home page by adding the suffix /csm or /csp to your instance URL.

   For example: https://yourportalurl.com/csm

2. Click the chat icon (

1. In the chat window, enter cancel appointment.

   The Virtual Agent shows the available appointments.

1. Confirm the cancellation.

Result

The appointment is canceled.

Related topics

Schedule an appointment

Reschedule an appointment