Feature context parameters supported in Engagement Messenger

Features for contextual launch capability enable you to set the default launch screen in Engagement Messenger.

Feature	Embed code	Feature parameter description
CHAT	`{ feature: "CHAT", params: { "topic_id": "<sys\_id>", "language": "<language\_name>", ”sysparm_<param\_name>": "<param\_value>" } }`	<sys_id> Identifies the Virtual Agent topic to be included in the chat. <language_name> Default chat language. For example, for French, specify `fr` <param_name>:<param_value> Any additional parameters to be passed to the Virtual Agent topic. The name of the parameter should start with `sysparm`. For example, `sys_param_product_name`.
WORK\_ORDER	`{ feature: "WORK_ORDER", params: { "table": "wm_order", "sys_id": "<sys\_id>" } }`	<sys_id> System identifier (sys_id) of a work order.
CASE	`{ feature: "CASE", params: { "table": "sn_customerservice_case", "sys_id": "<sys\_id>" } }`	<sys_id> System identifier (sys_id) of a case.
NEW\_CASE	`{ feature: "NEW_CASE", params: { } }`	None
CASE\_LIST	`{ feature: "CASE_LIST", params: { } }`	None
VIEW\_ARTICLE	`{ feature: "VIEW_ARTICLE", params: { "sys_kb_id": "<sys\_id>" } }`	<sys_id> System identifier (sys_id) of a knowledge article.
SEARCH	`{ feature: "SEARCH", params: { "q": "<search\_term>" } }`	<search_term> Term to be searched for in a search results query.
CASE\_SEARCH	`{ feature: "CASE_SEARCH", params: { "q": "<search\_term>" } }`	<search_term> Term to be searched for in a case results query.
CATALOG\_ITEM	`{ feature: "CATALOG_ITEM", params: { "sys_id": "<sys\_id>" } }`	<sys_id> System identifier (sys_id) of a catalog item.
NEW\_APPOINTMENT	`{ feature: "NEW_APPOINTMENT", params: { } }`	None
NEW\_WORK\_ORDER	`{ feature: "NEW_WORK_ORDER", params: { } }`	None
HOME	`{ feature: "HOME", params: { } }`	None