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Portal reference › Reference › Customer Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Consumer Service Portal properties

Properties that the system administrator can set to limit the number of registered products per consumer, the number of open cases per consumer, and the number of attachments per consumer record.

PropertyDescription
consumer\_max\_attachments\_per\_recordMaximum consumer attachable items per record.- Type: integer - Default value: 5 - Location: Customer Service > Administration > Properties
consumer\_max\_new\_cases\_dailyMaximum new cases that a consumer can create per day. - Type: integer - Default value: 10 - Location: Customer Service > Administration > Properties
consumer\_max\_comments\_per\_case\_dailyMaximum comments that a consumer can post per day on a case.- Type: integer - Default value: 25 - Location: Customer Service > Administration > Properties
consumer\_max\_productsMaximum registered products per consumer. - Type: integer - Default value: 25 - Location: Customer Service > Administration > Properties
create\_case.description.enable\_html\_editorEnable the flag to add description using the HTML editor on the Create Case form page. - Type: boolean - Default value: True for new customers and False for upgrade customers. - Location: Customer Service > Administration > Properties