Add a follow-up set of questions or instructions in a decision tree
Configure a question node in Decision Tree Builder to add follow-up questions or instructions. Answer to these questions either lead to a guidance or a further set of questions.
Before you begin
Role required: admin, sn_gd_core.decision_tree_author
Procedure
Navigate to All > Guided Decisions > Decision Trees.
Select the decision tree from the list.
Select Open in Builder.
In Decision Tree Builder, add a new node by selecting the Add path icon (
Add path icon\) on a node.
Select Add node.
In the pop-up window, select Ask users at least one question to configure a question node.
Enter a name for the node.
In the Question 1 section, enter a question or instruction for customers.
Make this question a required question by enabling the Required question field.
Enter more details related to your question or instruction in the Additional details field.
Select the type of answer.
For a description of the answer types, see Answer types for questions.
The answer the customer provides is passed to other nodes and paths via input mapping.
Link inputs to reuse answers from prior nodes.
For more information, see Reuse answers at decision points.
Add more questions or instructions.
Select Save and close.
What to do next
Continue building your decision tree.
- Add a next set of questions. For more information, see Add a follow-up set of questions or instructions in a decision tree
- Provide guidance to agents. For more information, see Provide actions to agents in a decision tree