Configure the Customer Service mobile application

Configure the Customer Service mobile application and customize it for agents who use the application instance on their mobile devices.

Before you begin

Role required: admin

About this task

The Customer Service Mobile plugin (com.sn_csm_mobile) enables the Customer Service mobile application.

Procedure

1. Navigate to All > System Applications > Studio.

2. In the Select Application pop-up window, click Customer Service Mobile.

   The Customer Service mobile application opens in the Studio, which is a guided app creator. For more information about using the Studio, see ServiceNow Studio.

3. Customize the application to display the desired applets and data and configure agent actions and notifications.