Configure the activity timer log
Configure the activity timer log to appear on selected record pages in CSM Configurable Workspace.
Before you begin
Role required: admin
About this task
The activity timer log feature automatically tracks the time that agents spend working on cases and interactions and provides detailed time reports. This feature is available on the following record pages:
- CSM default record page
- Front-line case page
- CSM Interaction record page
- CSM voice interaction record page
- CSM centered chat interaction record page
Procedure
Install the Activity Timer Reporting plugin (sn_activity_timer_reporting).
Assign the sn_at.admin role to the appropriate users.
Assign the sn_at.agent role to the appropriate users.
Configure the following UI Builder page properties.
| Property | Description |
|---|---|
| activity_timer | Enables the activity timer component in the workspace.- True: Activity timer is active. - False: Activity timer is inactive. |
| activity_timer_custom_tables | Specifies custom tables for the activity timer log feature. |
| activity_timer_case_type_exclusion | Specifies case types excluded from the activity timer log feature. |
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