Configure the ServiceNow Add-in for Microsoft Outlook

Configure user roles and download the office add-in manifest file in order to use the ServiceNow Add-in for Microsoft Outlook.

Before you begin

Role required: admin or both sn_customerservice.proxy_contact and sn_customerservice.contact_manager roles.

Procedure

1. Go to your ServiceNow instance.

2. Navigate to ServiceNow Add-Ins for Office > Office Add-In-Manifests.

3. Click ServiceNow for CSM.

4. Click Download Manifest to download the Microsoft Office add-in manifest file.

5. Provide the downloaded manifest.xml file to the account manager to enable the installation of the add-in.

Related topics

Install the ServiceNow Add-in for Microsoft Outlook