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Gamification › Using communities › Communities › Customer Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Gamification components

The gamification feature includes several components, such as rules, levels, and tracks, that enable users to earn points and badges for community activities.

  • Rules
    Gamification rules allow you to configure points that users receive for activities on the community.
  • Tracks
    Tracks provide a way to logically separate points assigned in the communities into different areas.
  • Levels and level ranges
    Points accumulated by community users can help them achieve different reputation levels.
  • Badges
    Users can earn badges for achievements or areas of expertise within the community. Gamification moderators manually assign badges to users.
  • Points
    Users earn gamification points by performing activities in the community.

Parent Topic:Gamification