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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Communities roles

Ensure that users can perform all necessary actions by assigning roles.

RoleDescriptionAccess via
Community administrator\[sn\_communities.admin\]Administer and manage all sections in the community.Platform UI
Community moderator\[sn\_communities.community\_moderator\]Moderate content associated with the community.Platform UI
Forum administrator\[sn\_communities.forum\_admin\]Administer and manage forum permissions content types, and topics associated to the forum.Platform UI
Forum moderator\[sn\_communities.forum\_moderator\]Moderate content within specified forums.Platform UI
Moderation administrator\[sn\_communities.moderation\_admin\]Administer moderation settings and moderate content associated forums.Platform UI
Gamification administrator\[sn\_gamification.admin\]Administer gamification settings and configure gamification rules. Contains the sn\_gamification.moderator role.Platform UI
Gamification moderator\[sn\_gamification.moderator\]Review and edit the gamification points earned by community users.Platform UI
Community user\[sn\_communities.community\_user\]Any user who has signed up and accepted the community Terms & Conditions. Their access to forums depends on the permissions set up for each specific forum.Communities Portal
Knowledge harvester\[sn\_communities.knowledge\_harvester\]A community user who can harvest knowledge articles from a community. Community administrators, and community moderators inherit this role by default. The knowledge harvester role must be granted to other users.Communities Portal
Proxy case creator\[sn\_customerservice.proxy\_case\_creator\]A community user who can create a customer service case from a community discussion.Communities Portal

Parent Topic:Communities references

Related topics

Quick start tests for Communities

Properties installed with Communities

Forum form fields

Video Configurations form fields

Topic form fields