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Moderate a community › Configuring communities › Communities › Customer Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Ban a user

You can ban a user from creating or editing content, for example, a user can be banned for posting inappropriate content.

Before you begin

Role required: sn_communities.admin, sn_communities.moderation_admin, or sn_communities.community_moderator

Procedure

  1. Navigate to All > Community > User Profile > Community Profiles.

  2. On the Community Profile, search the user in the Live Profile column.

  3. Hover on the user and select the Preview icon (

Image omitted: preview-record.png
Preview icon\).

  1. On the Community Profile window, select Open Record.

  2. On the Community Profile page, select Ban User.

    The user is banned. In the Community Profiles list, the value in the Banned column is set to true.

Parent Topic:Moderate a community