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Using communities › Communities › Customer Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Accept an invitation to join a forum

An invitation to join a forum is sent as an email message. The method that you use to accept an invitation depends on whether you are a registered community user.

Before you begin

Role required: none

Procedure

  1. Open the email invitation and click Join Forum.

    • If you are a registered and logged-in community user, the forum opens.
    • If you are a registered community user but have not accepted the community Terms & Conditions, a message appears to accept the Terms & Conditions. The forum opens after you accept the Term & Conditions.
    • If the login page appears, take one of the following actions.
If you are a registered user and not logged in.Enter your login credentials to access the forum.
If you are not a registered user.
  1. Click Sign Up on the login page.
  2. Enter your email address, a user name, and a password to create a community account.
  3. The system sends a verification email. Click the verification link in the email to confirm your credentials.
  4. Reopen the email invitation and click Join Forum.
Forum membership is auto-approved and you are subscribed to the forum. **Status** changes to **Leave Forum**.

Parent Topic:Using communities

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Community homepage features for logged in users

Navigating the activity feed

Navigating the forum homepage

Community homepage features for non-logged in users

Self-register to a community

Search the community

Use a community profile

Community subscriptions

Request membership to a forum

Post and respond to content in the community

Report inappropriate community content

Add featured content in a community

Email a community user

View a list of questions and create a case

Gamification