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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Case line task form

The case line task form displays details about a case line task associated with a case line item on a case record.

FieldDescription
NumberThe automatically generated record number. The prefix for numbers from the Case Line Task table is CSLTASK.
Parent caseThe parent case of the case line item.
AccountThe name of the company that the parent case is opened for.
ContactThe name of the customer contact for the parent case.
Case lineThe number of the case line item that the task is created for.
StateThe state of the case line task:- Open - Closed
PriorityThe priority of the case line task:- 1 - Critical - 2 - High - 3 - Moderate - 4 - Low
Assignment groupThe assigned customer service agent group.
Assigned toThe agent assigned to the case line task.
SubjectThe subject of the case line task.
DescriptionA longer, more detailed description of the case line task.
Work notes listA list of users who are interested in the case task. These users receive a notification when work notes are added to the case task.
Work notesInformation about the case task and the steps taken to resolve it. Work notes are posted to the activity stream and are visible only to internal users.
Additional commentsCustomer-viewable comments and information about the case task. Additional comments are posted to the activity stream.