Create an asset
Create a record for a specific instance of a product.
Before you begin
Role required: sn_customerservice_manager or admin
Customer Service Management leverages the Asset Management application to create and maintain assets. Ensure that the Asset Management plugin (com.snc.asset_management) is activated.
Procedure
Navigate to All > Customer Service > Products > Assets.
Click New.
Select the type of asset to create:
- Hardware
- Software License
- Consumable
- License
- Facility
- Fill in the fields for the selected asset type on the Asset form, as appropriate.
Click Submit.