Activate an alert rule to automatically create a proactive case from an alert

Configure an alert rule to automatically create a proactive case when an incident is created from an alert that has one or more affected install base items.

Before you begin

Role required: evt_mgmt_admin

About this task

Note: This task is only applicable if you are using the integration with Event Management.

Procedure

1. Navigate to All > Event Management > Rules > Alert Management.

2. Click Create Proactive Case.

3. Select the Active check box.

4. Click Update.

   When an incident is created from an alert that contains affected install base items, a case is automatically created. The case number is added to the Case field on the Alert form.