Associate service offerings with sold products
Associate a service offering with a sold product giving customer service agents visibility into sold products and their service offerings.
Before you begin
Role required: sn_customerservice_manager or admin
Ensure that the Customer Service with Service Portfolio Management (SPM) plugin (com.snc.csm_spm) is installed.
Procedure
Navigate to All > Customer Service > Products > Sold Products.
Select the desired record where you want to associate service offerings.
In the Service Offering field, select an existing service offering.
Note: The Service Offering field may not appear by default in the user interface. If this happens, add Service Offering field using the form layout.
Click Update.
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