Assign the consumer role to a contact
Assign the Consumer (sn_customerservice.consumer) role to the customer_contact to designate them as a consumer in the Customer Service Management (CSM) application.
Before you begin
Role required: admin
Procedure
Navigate to All > Customer Service > Customer > Contacts.
Select a contact from the contact records.
In the Roles related list, select Edit.
In the Collection list, select the Consumer (sn_customerservice.consumer) role and move it to the Roles list.
Select Save.
Result
Selected contact is now both a consumer and a contact.
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