Approve a service contract
Approve a service contract for a customer account.
Before you begin
Role required: sn_customerservice_manager or admin
Procedure
Navigate to All > Self-Service > My Approvals.
Select a contract for review from the Approvals list that has a state of Requested.
Review the contract details in the summary at the bottom of the approval form.
Add review comments to the Comments field.
Click one of the following options.
| Approve | The review state changes to Approved on the Approvals list. |
| Reject | The review state changes to Rejected on the Approvals list. If you reject a contract, you must enter a rejection reason in the Comments field. |
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