ServiceNow pages in Adobe Experience Manager
Use pages provided on the ServiceNow site in the Adobe Experience Manager (AEM) as a reference to organize your AEM-based websites and provide a consistent user experience.
An AEM page houses containers, which in turn contain components. By manipulating the layout of the page and the components within it, you can construct a consistent user experience.
By default, ServiceNow sites and pages aren't accessible to public users, which are anonymous AEM users who are not logged in. For information about how to publish them and make them available to anonymous AEM users, see the Adobe documentation topic Publishing pages.
ServiceNow page in AEM for knowledge articles
The following table shows default pages available in the ServiceNow site in AEM and the knowledge components available on these pages.
| Page | Description | Knowledge components on the page |
|---|---|---|
| ServiceNow Article Search | Reference page to view knowledge article search results. | - Search Box - Search Results |
| ServiceNow Article View | Reference page to view a knowledge article. | Article View |
| ServiceNow Article List | Reference page to browse and search for knowledge articles. | - Search Box - Article List \(one each for featured articles and the most viewed articles lists\) |
ServiceNow page in AEM for customer service cases
The following table shows default pages available in the ServiceNow site in AEM and the case components available on these pages.
| Page | Description | Case components on the page |
|---|---|---|
| ServiceNow Create Case | Reference page to create a customer service case. | New Case |
| ServiceNow Case View | Reference page to view a customer service case. | Case View |
| ServiceNow Case List | Reference page to browse and search for customer service cases. | Case List |
ServiceNow home page in AEM
The following table shows default home page available in the ServiceNow site in AEM and the knowledge and case components available on this page.
| Page | Description | ServiceNow components on the page |
|---|---|---|
| ServiceNow Home | Reference page to browse and search for knowledge articles and create a case. | - Article List - Search Box - Case Cards |