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Administer › Customer Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Administer Customer Contracts and Entitlements

Set up the Customer Contracts and Entitlements application to enable maintaining service contracts, contract lines, and entitlements.

TaskDescription
Add related lists to sold products and install base itemsAdd related lists to the Sold Product and Install Base Item forms to see the associated contracts, contract line items, and entitlements.
Add a service contract related listAdd related lists to the Account, Consumer, and Household forms to see the associated contracts.