Activate Virtual Agent for Customer Service Management
Activate Virtual Agent for CSM to use the predefined Customer Service Virtual Agent topics (chatbot conversations) designed to help your customers complete common self-service tasks.
Before you begin
The Virtual Agent plugin (com.glide.cs.chatbot) must be activated. If the Virtual Agent isn’t currently activated, contact ServiceNow to activate it.
Role required: admin
Procedure
- Activate the Customer Service Virtual Agent Conversations plugin (com.sn_csm.virtualagent) to access the predefined Customer Service topics.