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Configure Customer Central › Agent tools › Organize agent workspaces › Configure › Customer Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Activate Customer Central

Activate the Customer Central plugin to use Customer Central.

About this task

Starting with the Yokohama release, the Customer Central application (com.sn_csm_customer_central) is activated with the CSM Configurable Workspace application (com.snc.uib.csm_agent_workspace). The CSM Configurable Workspace application is activated with the Customer Service plugin (com.sn_customerservice).

Starting with the Yokohama release, the Customer Central application (com.sn_csm_customer_central) has moved to the ServiceNow Store.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > System Definition > Plugins.

  2. Search for the plugin com.sn_csm_customer_central.

  3. Select Activate.

    Note: To use Customer Central demo data, activate the Customer Service Management Demo Data (com.snc.customerservice.demo) plugin.