Access Business Location 360 as a customer service manager
Access the business location 360 page in the Customer Service Management (CSM) application as a customer service manager. You can get a comprehensive, 360-degree view of the business location issues all in one place.
Before you begin
Role required: sn_customerservice_manager, svc_location_consumer_agent, sn_customerservice.svc_location_agent, and admin
About this task
As a customer service manager (sn_customerservice_manager), you can view the issues that are reported at your individual business locations and across hierarchies.
Procedure
Navigate to Workspaces > CSM/FSM Configurable Workspace.
On the CSM/FSM Configurable Workspace Lists tab, select Service Organizations > Internal/External Business Locations.
In the Internal/External Business Locations list, select a record.
Access the Business Location 360 page by selecting the Business Location tab.
Related topics
Business Location 360 components