Access Business Location 360 as a location service agent
Access the business location 360 page in the Customer Service Management (CSM) application as a customer service agent. You can get a comprehensive, 360-degree view of the business location issues all in one place.
Before you begin
Role required: sn_customerservice_agent, svc_location_consumer_agent, sn_customerservice.svc_location_agent, and admin
About this task
As a customer service agent (sn_customerservice_agent), you can use the business location details to provide the case resolutions or create cases for a business location. As a location service agent, you can view supported business locations based on supported business location criteria on the business location 360 page for external locations.
Procedure
Navigate to Workspaces > CSM/FSM Configurable Workspace.
On the Lists tab, select Cases > All.
In the Cases list, select a case record with a business location.
Access the Business Location 360 page by selecting the Business Location tab.
Related topics
Business Location 360 components