Release: Australia · Updated: 2026-04-28 · Official documentation · View source

Customer Relationship Management

Use the ServiceNow® Customer Relationship Management (CRM) products to manage customer interactions, service requests, field operations, and order fulfillment across the full customer lifecycle.

About CRMLearn how CRM can help you with its key features and benefits.Data ManagementUnderstand how the CRM portfolio is built on a shared data foundation.Workspace ExperienceCreate a unified, configurable environment for agents to do their work.Self ServiceGive customers the tools they need to help themselves.CRM ProductsUnderstand the different products that make up the CRM portfolio.

Additional resources

Log in to your ServiceNow® account and find additional information about implementing and deploying CRM features at Now Create.
Access real-time courses, self-paced training, and career resources at ServiceNow University
Find useful resources related to your role and explore best practices at the Customer Success Center.
Connect with other Customer Service Management users at Now Community.