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Build and deploy › Virtual Agent › Conversational Interfaces
Release: Australia · Updated: 2025-12-16 · Official documentation · View source

Virtual Agent API

The ServiceNow® Virtual Agent API is a REST API built on ServiceNow's conversational custom chat integration framework, enabling integration with enterprise or third-party chat interfaces, or as a secondary bot in multi-bot environments.

Get started with ServiceNow Virtual Agent API

  • Exploring Virtual Agent API
    Use the ServiceNow® Virtual Agent API app to integrate any chat interface or a bot with ServiceNow® Virtual Agent or Agent Chat. The app is available from the ServiceNow® Store.
  • Configuring Virtual Agent API
    Configure Virtual Agent API to connect ServiceNow Virtual Agent and Live Agent with any conversational interface.
  • Using Virtual Agent API
    Virtual Agent API enables ServiceNow developers, advanced users, and admins to use Virtual Agent with an enterprise or any other third-party chat interface that supports conversational interfaces or as a secondary bot in an environment with multiple, specialized bots managed by a primary bot.
  • Virtual Agent API reference
    Reference topics provide information about troubleshooting common errors, logs, and debugging while using Virtual Agent API.

Parent Topic:Building and deploying Virtual Agent