Virtual Agent notifications supported in Microsoft Teams

Microsoft Teams app supports Virtual Agent notifications during conversations.

• Subscription management
  • Requesters - Use the notification (or notifications) command to subscribe to or unsubscribe from notifications.
  • Admins - Enable notifications for messaging users in the Messaging Apps Integration page.
• Notification content - Create notifications with rich content, images, and action buttons. Actionable notifications enable recipients to perform certain actions and respond to the notification, such as adding a comment or requesting a live agent.
• Notification delivery
  • Message notifications are delivered immediately to end users, even if the user is chatting with a virtual or live agent.
  • Actionable notifications are delivered only when the user is not in an active conversation with a virtual or live agent. Users can do the following:
    • Review the notifications later by using the show notification command.

    -   Perform or skip the actions for the notification. If users decide to skip the actions, users can return later to the notification by using the **show notification** command.

For detailed information on Virtual Agent notifications, see Configuring Virtual Agent notifications.

Parent Topic:Virtual Agent feature support in Microsoft Teams conversations