Integrating ServiceNow Virtual Agent with Slack
The Virtual Agent integration with Slack creates a one-to-one association between the ServiceNow instance that you are installing from and the Slack workspace in which the integration runs. By default, Virtual Agent supports one-click installation that integrates one Slack workspace with one ServiceNow instance.
- Install the Conversational Integration with Slack
You can install the Conversational Integration with Slack (sn_va_slack) application if you have the admin role. - Integrate ServiceNow Virtual Agent with Slack
Add the Virtual Agent bot to your ServiceNow® instance to integrate with Slack. - Override Slack integration
Override Virtual Agent integration with Slack. - Manage the ServiceNow Virtual Agent integration with Slack
Manage your Conversational Integration with Slack application, its branding, and customize the bot-specific messages in your ServiceNow instance after integration. - Remove ServiceNow Virtual Agent integration with Slack
Remove the ServiceNow Virtual Agent integration from your ServiceNow instance to disassociate the Slack app. - Integrating a self-configured bot with Slack workspace
Enables ServiceNow® Virtual Agent to allow multiple ServiceNow instances to integrate with single Slack workspace. This integration also supports GCC deployments.
Parent Topic:Conversational Integration with Slack