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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Integrating IBM Watson Assistant conversations

Use the IBM Watson Assistant topic to enable Virtual Agent to exchange information with conversations that were created in IBM Watson Assistant.

Integrating Virtual Agent with IBM Watson Assistant
Set up the IBM Watson Assistant topic to run dialog skills (conversations created in IBM Watson Assistant) in the web-based chat client. This topic returns information exchanged during the Virtual Agent conversation to IBM Watson Assistant.
Integrating Virtual Agent with IBM Watson Assistant for Assistant V2 API
Configure the IBM Watson Assistant Chat Integration to run a dialog skill (conversation) created in IBM Watson Assistant with the Assistant V2 API. The V2 API enables the Virtual Agent chat widget to run a topic that uses Watson Assistant's intent disambiguation feature to improve topic discovery.