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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Pass branding to a chat client

Pass custom branding to your custom chat integration.

See Set up your Virtual Agent bot's branding for more information about branding. Use sn_cs.VASystemObject.getSettings to apply branding.

Example script:

va_sms_twilio_adapter_default_text_outbound_transformer
(function execute(inputs, outputs) {
  try {
    var richControl = inputs.rich_control;
    var branding = sn_cs.VASystemObject.getSettings("default_branding"); // new
    var header = "(" + branding["header_label"] + ") "; // new
    outputs.result = header; // new
    outputs.result += richControl['label'];
  } catch(e){
    gs.error('Error in default text outbound transformer: ' + e.message);
    throw e; 
  } 
})(inputs, outputs);

Parent Topic:Supported Virtual Agent and Agent Chat features for custom chat integrations