Specialized Virtual Agent integrations for Microsoft Teams

The specialized Virtual Agent integrations for Microsoft Teams support different users as per their need.

• If both your environments are commercial, with .com as the suffix, follow both the self-configured and pre-published setup. instructions
• If your ServiceNow environment is .us and your Microsoft environment is .com, this is the GCC setup. Follow the self-configured bot setup instructions.

• If both your environments are .us, follow the GCC-H or DoD based instructions.

• Integrating multiple ServiceNow instances with a single Microsoft Teams tenant
  Enables ServiceNow® Virtual Agent to allow multiple ServiceNow instances to integrate with single Microsoft Teams tenant.

• Integrating Virtual Agent with Microsoft Teams using the self-configured bot
  You can integrate Virtual Agent with Microsoft Teams by configuring your own bots. The self-configured method provides another way for customers to enable the integration without installing the default Now Virtual Agent app that is published on the Microsoft Store. Unlike the pre-published app, the self-configured bot bypasses the collaboration proxy architecture.
• Integrating Virtual Agent with Microsoft Teams for GCC-H or DoD
  You can integrate Virtual Agent with Microsoft Teams for GCC-H (Government Community Cloud - High) or DoD (Department of Defense)customers by configuring your own bots. The self-configured method provides another way for customers to enable the integration without installing the default Now Virtual Agent app that is published on the Microsoft Store. The self-configured bot bypasses the collaboration proxy architecture.
• Deactivate streaming for all GCC customers in Microsoft Teams
  Control streaming in Microsoft Teams for any and all Government Community Cloud (GCC) varieties.
• Create and integrate a self-configured bot for a single tenant page
  Create a self-configured single tenant bot with Microsoft Teams for integration with Virtual Agent.
• Enable Microsoft Teams integration in ServiceNow Protected Platform (SPP)
  When installing Conversational Integration with Microsoft Teams, the ServiceNow AI Platform® makes the instance configuration simpler by dynamically determining the bot type for commercial and SPP (ServiceNow Protected Platform) environments from the Tokyo release.

Parent Topic:Integrate Virtual Agent with Microsoft Teams