Set up message authentication for your custom chat configuration

Create a Hash Message Verification record and Message Auth record to set up message authentication for your custom chat integration. This is configured in the Hash Message Verifications [hash_message_verification] table.

Before you begin

Configure a provider for your custom chat integration.

Role required: admin

About this task

You can create a Hash Message Verification record and Message Auth record to set up message authentication.

Procedure

1. Navigate to All, and then enter hash_message_verification.list in the filter.

2. On the Hash Message Verifications page, click New.

3. On the form, fill in the fields.

   Field	Description
   Name	Name of the authentication token, such as TwilioSMSTestAppAuthToken.
   Description	Description of the authentication token, such as "Twilio SMS Testing application Auth Token."
   Secret	Authentication token (random string).

4. Click Submit.

5. Navigate to All, and then enter message_auth.list in the filter.

6. On the Message Auths page, click New.

7. On the form, fill in the fields.

   Field	Description
   Name	Name of the message authentication, such as VA Twilio SMS Test App Message Authentication.
   Provider	Provider, such as Twilio.
   Group name	Name of the group or team of the provider channel.
   Service Portal	Option to redirect users to a service portal for authentication during account linking.
   Inbound message verification	Hash message token that was created.
   Outbound message creation	Hash message token that was created.
   Outbound service token	Token passed to the sender subflow that is used to invoke REST endpoint for the chat client. Use the outbound token to send a message using the REST API.

8. Click Submit.

What to do next

Create a channel identifier for your custom chat integration

Parent Topic:Create a Virtual Agent conversational custom chat integration