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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Complete the Payment Provider Configuration

Fill out the information in the Payment Provider Configuration table to connect your payment provider information to your ServiceNow® instance.

Before you begin

Role required: admin

About this task

Each payment provider has their own procedures for certification, or configuration of your merchant profile. Refer to the payment provider's documentation for more details.

Procedure

  1. Navigate to sn_va_payment_ctrl_payment_provider_configuration.list.

  2. On the form, fill in the fields.

    All information must match the information you have input with the payment provider.

FieldDescription
NameThe name of the payment provider.For example: Apple Pay, Google Pay, Stripe
Merchant NameYour merchant name from your payment provider.
Merchant IdentifierYour merchant id from your payment provider.
Payment Gateway URLThe URL for the payment gateway you host which processes the customer credit card details.
Merchant CapabilitiesThe types of payment you can accept. For example: Debit, credit, 3DS
Supported NetworksThe types of credit cards supported by the payment provider.For example: Mastercard, Visa, American Express
Protocol ProfileThe name of the profile you have configured for processing payments.
Order Tracking URLThe URL that the user can access to track their order.
Shipping Contact Update URLThis URL allows the user to update their shipping contact information.
Fallback URLAn alternate URL to allow the user to access the order information.
Payment Method Update URLThis URL allows the user to update their payment method preference.
Supported CountriesCountries that you sell to.
Shipping Method Update URLThis URL allows the user to update their shipping method preference.
  1. Click Update.