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Configure Virtual Agent for a mobile application › Configure › Virtual Agent › Conversational Interfaces
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

View and modify Virtual Agent style templates

Virtual Agent provides optimized templates for the mobile experience. You can view and modify the style sheets in the Adapter Cards [sys_cs_adapter_card] table.

Before you begin

Role required: virtual_agent_admin or admin

Procedure

  1. Click All, and then enter sys_cs_adapter_card.list in the navigation filter.

    The Adapter Cards page opens.

  2. Click an entry in the Card Name column.

  3. Click the name of the channel you want to view in the embedded list.

    For example, click iOS or Android Device to view the corresponding style sheet.

  4. Make any changes in the Template Definition field.

  5. Click Update.

Parent Topic:Configure Virtual Agent for a ServiceNow mobile application