Integrate VA with messaging apps › Integrate VA with other channels › Virtual Agent › Conversational Interfaces

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Conversational Integration with LINE

Conduct user-initiated, system-initiated, or agent-initiated conversations using the Conversational Integration with LINE application. The application connects a requester with a virtual agent or live agent using your company's LINE account.

Get started with Conversational Integration with LINE

Select a tile to get started.

ConfigureInstall and configure your Conversational Integration with LINE implementation.UseAgents and requesters can use Conversational Integration with LINE in portals on your instance.

Request apps on the Store

Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Using Conversational Integration with LINE
Enable a requester to converse with an agent using the LINE chat conversations.

Parent Topic:Integrating Virtual Agent with messaging apps