Conversational Integration with WhatsApp (WhatsApp Cloud API)
Use this application to enable requesters to interact on WhatsApp chat with a Virtual Agent or live agent. The application connects a requester with a Virtual Agent or live agent using your company's WhatsApp business phone number.
Get started with Conversational Integration with WhatsApp (WhatsApp Cloud API)
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- Configure Conversational Integration with WhatsApp (WhatsApp Cloud API)
Install and set up the Conversational Integration with WhatsApp (WhatsApp Cloud API) application to enable requesters to interact with virtual and live agents. - Using Conversational Integration with WhatsApp (WhatsApp Cloud API)
Agents and requesters can use WhatsApp chat conversations through Virtual Agent to communicate across active interactions, notifications, and service channels.
Parent Topic:Integrating Virtual Agent with messaging apps