Manage Conversational Integration with Workplace from Facebook
Manage your Conversational Integration with Workplace from Facebook application, its branding, and customize the bot-specific messages in your ServiceNow instance after integration.
Before you begin
Roles required:
- virtual_agent_admin and external_app_install_admin or admin
- Administrator for third-party applications
Procedure
Navigate to All > Conversational Interfaces > Settings.
In General Settings under Channels and integrations, select View All.
On the Channels and integrations screen, in the Workplace tile, select Manage.
Image omitted: workplace-snow-integ.png
When you select **Manage**, you are redirected to the Manage Workplace channel page where you can manage the bots.
When you select **Manage**, you are redirected to the Manage Workplace channel page where you can manage the bots.
- Select the Manage Bot icon and select Manage Virtual Agent.
Image omitted: manage-wrkplc-snow-bot.png
The Manage Virtual Agent option displays on the Manage bot menu for the Workplace channel.
The Manage Virtual Agent option displays on the Manage bot menu for the Workplace channel.
You are redirected to the Bot Messages page where you can create and edit a bot message. For more information, see [Create bot messages](create-bot-messages.md).
Parent Topic:Configuring Conversational Integration with Workplace from Facebook