Integrate VA with messaging apps › Integrate VA with other channels › Virtual Agent › Conversational Interfaces

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Conversational Integration with Apple Messages for Business

Use the Conversational Integration with Apple Messages for Business application to empower customers to engage with your business using their Apple devices. Conversational Integration with Apple Messages for Business provides rich messaging capabilities such as Apple pay, forms, time picker, and authentication.

Get started with Conversational Integration with Apple Messages for Business

Select a tile to get started.

ExploreIntegrate Apple Messages for Business with Virtual Agent.ConfigureInstall and configure your Apple Messages for Business implementation.UseAgents and requesters can use Apple Messages for Business in portals on your instance.

Request apps on the Store

Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Exploring Conversational Integration with Apple Messages for Business
Use Conversational Integration with Apple Messages for Business to connect a requester with a virtual agent or live agent using your company's Apple Messages for Business account.

Parent Topic:Integrating Virtual Agent with messaging apps