Install Conversational IVR with Amazon Connect
Install Conversational IVR with Amazon Connect application, to use interactive voice response (IVR) with Virtual Agent.
Before you begin
Role required: admin
Note: Before installing Conversational IVR with Amazon Connect, ensure that you have installed the Glide Virtual Agent (com.glide.cs.custom.adapter) plugin in your ServiceNow instance.
Procedure
Navigate to All > Conversational Interfaces > Settings.
Select Virtual Agent on the left pane and navigate to Add virtual agent to your contact center.
Click Install.
You are directed to the ServiceNow Store where you can search and get the Conversational IVR with Amazon Connect application to use IVR.
What to do next
To learn how to configure your AWS account for enabling Conversational IVR, see Configuring your AWS account for use with Conversational IVR.
- Components installed with Conversational IVR with Amazon Connect
After installing the Conversational IVR with Amazon Connect application from the ServiceNow Store, the additional dependant plugins and spokes get auto-installed to enable other features for interactive voice response.
Parent Topic:Conversational IVR with Amazon Connect