Conversational Integration with Google Chat

Enable requesters to chat with Google Chat or live agents using the Google Chat application. Use the Conversational Integration with Google Chat app, available from the ServiceNow Store, to associate your instance with Google Chat.

Get started with Conversational Integration with Google chat

• Exploring Conversational Integration with Google Chat
  Use the Conversational Integration with Google Chat application to connect your end users with Virtual Agent or live agents through your Google Chat account.
• Install Conversational Integration with Google Chat
  Activate the necessary plugins and Now Assist in Virtual Agent for Google Chat
• Configuring your Conversational Integration with Google Chat
  Integrate the Now Virtual Agent bot or self-configured bot with Google Chat.

Parent Topic:Integrating Virtual Agent with messaging apps