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Synchronous or asynchronous mode › Using ServiceNow Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect › Using Virtual Agent Bot Interconnect in your configuration › Build and deploy › Virtual Agent › Conversational Interfaces
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Enable asynchronous mode on the secondary ServiceNow Virtual Agent instance

Enable asynchronous mode on the secondary ServiceNow Virtual Agent instance to use ServiceNow® Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect.

Before you begin

Role required: admin

Procedure

  1. On the secondary bot instance, navigate to All > System Web Services > Outbound > REST Message.

  2. Select the VA Bot to Bot record.

  3. In the Endpoint field, specify the outbound endpoint URL of the primary ServiceNow® instance to which the Virtual Agent responses are posted. http://<primary instance>/api/sn_va_bot_ic/bot_interconnect/va_api_response

  4. In the Authentication tab, set the Authentication type field to either Basic or OAuth 2.0.

    For more information on configuring a basic authentication profile and OAuth 2.0 profile, see Configure a REST message with basic auth and Configure a REST message with OAuth respectively.

  5. Click Update.

  6. In the HTTP Methods section, select the postMessage method and specify the endpoint URL. http://<primary instance>/api/sn_va_bot_ic/bot_interconnect/va_api_response

  7. Click Update.

Parent Topic:Use ServiceNow Virtual Agent as a secondary bot in synchronous or asynchronous mode