Grant access to an IAM (Identity and Access Management) role
Grant a ServiceNow user the required permissions to complete the Conversational Integration with Amazon Connect on the AWS Console.
Before you begin
Role required: admin
Procedure
Log in to your AWS (Amazon Web Services) account and search for IAM.
Navigate to Users.
Click Add users, provide the User name, and click Next.
On the Set permissions page, under Permissions options, select Attach policies directly and select the following permissions:
- AWSLambdaExecute
- AmazonConnect_FullAccess
- AmazonS3FullAccess Note: You can search and select the attachments at the Permissions policies search bar.
Image omitted: ivr-attach-policies-iam-user.png
Attach policies to the IAM user for configuring IVR.
Attach policies to the IAM user for configuring IVR.
After selecting the required roles, click Next.
Click Create user.
Parent Topic:Configuring your AWS account for use with Conversational IVR