Create a profile parser action for Apple Messages for Business

Create an action to parse the user information response and find the corresponding user on the ServiceNow® instance for Conversational Integration with Apple Messages for Business using the information provided here.

Before you begin

Role required: admin

Procedure

1. Refer to the following procedure to create a new action. Create an action in Workflow Studio.

2. In the Workflow Studio integration hub, set the Input field to response_body (string).

1. You can use the following example script to help create your script for the action.

   (function execute(inputs, outputs) { 
       try { 
           var profile = JSON.parse(inputs.response_body); 
           var email = profile[0]['profile']['email']; 
           var user_sys_id = ""; 
           var result = { 
               "auth_success": false, 
               "user_sys_id": "" 
           }; 
           if (email) { 
               result['auth_success'] = true; 
               var userGr = new GlideRecord("sys_user"); 
               userGr.addQuery("email", email); 
               userGr.query(); 
               if (userGr.getRowCount() == 1) 
                   if (userGr.next()) 
                       user_sys_id = userGr.getUniqueValue(); 
   
               result['user_sys_id'] = user_sys_id; 
           } 
           outputs.result = result; 
       } catch (e) { 
           gs.error("Error in Virtual Agent - Parse User Profile: " + e.message); 
           throw e; 
       } 
   })(inputs, outputs);
   

2. Set the Output field to the following:

   result = {  
       "auth_success": false,  
       "user_sys_id": "1234" 
       };