Create a connection and credential in Virtual Agent Bot Interconnect

To use ServiceNow® Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect, configure the connection and credential records in the Bot Interconnect (primary) instance.

Before you begin

Role required: admin

Procedure

1. Navigate to All > Connections & Credentials > Connection & Credential Aliases.

2. Click the Bot Interconnect VA API Integration record to open it.

3. In the Connections related list, click New.

4. On the form, fill in the fields.

   Field	Description
   Name	Enter a unique name, such as SNow Secondary Bot.
   Credential	Leave this blank for now.
   Connection alias	Use the default value.
   Connection URL	Enter the URL for Virtual Agent API on your secondary instance. For example, enter https://secondary-instance-name.service-now.com/api/sn_va_as_service/bot/integration.

5. Click Submit.

6. Navigate to All > Connections & Credentials > Credentials.

7. On the Credentials page, click New.

8. Click either Bot Interconnect Hash Token Credential or Bot Interconnect Static Token Credential as the type.

9. On the form, fill in the fields.

   Field	Description
   Name	Enter a unique name for the credential. For example, SNowSecondaryBotToken.
   Static token
   Header	Enter Token.
   Static Token	Enter a password.
   Hash token
   Header	Enter x-b2b-signature.
   Algorithm	Select HmacSHA1.
   Hash Secret	Enter the hash secret.
   Authorization Algorithm	Select the algorithm to use. For example, Secondary Bot Hash Token Auth.

10. Click Submit.

11. Navigate to All > Connections & Credentials > Connection & Credential Aliases.

12. Click the Bot Interconnect VA API Integration record to open it.

13. In the Connections related list, open the new connection record you created in an earlier step.

14. In the Credential field, enter the name of the record that contains the static token or hash token.

    For example, SNowSecondaryBotToken.

1. Click Update.

2. Create a connection and credential in Virtual Agent Bot Interconnect
   Create a connection and credential in Virtual Agent Bot Interconnect (primary instance) to enable uploading of attachments in the secondary bot.

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