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Using ServiceNow Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect › Using Virtual Agent Bot Interconnect in your configuration › Build and deploy › Virtual Agent › Conversational Interfaces
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create an auth token in the ServiceNow secondary instance

To use ServiceNow® Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect, create an authentication token in the secondary instance.

Before you begin

Create a connection and credential in Virtual Agent Bot Interconnect.

Role required: admin

About this task

Ensure that the type of authentication (Static or Hash) and token or hash secret in the secondary instance is the same as the type and token or hash secret in the Bot Interconnect instance.

Procedure

  1. Navigate to All, and then enter token_verification.list in the filter.

  2. On the Token Verifications page, click New.

  3. On the form, fill in the fields.

    FieldDescription
    NameA unique name for the authentication token, such as SNSecondaryBotToken.
    TokenThe static token or hash secret you provided in the Bot Interconnect (primary) instance.

  4. Click Submit.

  5. Navigate to All, and then enter message_auth.list in the filter.

  6. On the Message Auth page, click New.

  7. On the form, fill in the fields.

    FieldDescription
    NameName of the message authentication, such as SNtoSNAuthtoken.
    ProviderName of the provider, such as ServiceNowProvider.
    Group nameName used to classify the provider.
    Service PortalSet this field to link users on Virtual Agent integrations such as Slack and Microsoft Teams to a service portal login page. If the field is empty, Virtual Agent redirects the users to the instance login page.
    Inbound message verificationThe name of the authentication token you created in the secondary instance. For example, SNSecondaryBotToken.
    Outbound message creationThe name of the authentication token you created in the secondary instance. For example, SNSecondaryBotToken.
    Outbound service tokenThe name of the authentication token you created in the secondary instance. For example, SNSecondaryBotToken.

  8. Click Submit.

  9. Navigate to All, and then enter sys_cs_provider_application.list in the filter.

  10. Open the VA Bot to Bot Provider Application record.

  11. In the Message auth field, select the name of the message authentication record you created.

    For example, select SNtoSNAuthtoken.

  12. Click Update.

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