Configuring Conversational Integration with Workplace from Facebook

Install Conversational Integration with Workplace from Facebook from the ServiceNow Store, integrate it with Virtual Agent, and then configure it.

Configuration overview

1. Install the Conversational Integration with Workplace from Facebook

   Install the application from the ServiceNow Store.

2. Integrate ServiceNow Virtual Agent with Workplace from Facebook

   Add Virtual Agent to your Workplace from Facebook integration.

3. Manage Conversational Integration with Workplace from Facebook

   Manage the application, its branding, and customize the bot-specific messages in your ServiceNow instance.

4. Configure Virtual Agent settings for Workplace from Facebook

   Enable notifications, link ServiceNow user profiles, and set up system messages and contextual actions.

5. Install the Conversational Integration with Workplace from Facebook
   You can install the Conversational Integration with Workplace from Facebook (sn_va_fb_workplace) application with the admin role.

6. Integrate ServiceNow Virtual Agent with Workplace from Facebook
   Add Virtual Agent to your Workplace from Facebook integration.
7. Manage Conversational Integration with Workplace from Facebook
   Manage your Conversational Integration with Workplace from Facebook application, its branding, and customize the bot-specific messages in your ServiceNow instance after integration.
8. Configure Virtual Agent settings for Workplace from Facebook
   Enable notifications, link ServiceNow user profiles, and set up system messages and contextual actions.
9. Uninstall the Conversational Integration with Workplace from Facebook
   Uninstall the Conversational Integration with Workplace from Facebook and disassociate the app with your instance.

Parent Topic:Conversational Integration with Workplace from Facebook