Conversational Integration with Google Chat › Integrate VA with messaging apps › Integrate VA with other channels › Virtual Agent › Conversational Interfaces

Release: Australia · Updated: 2026-04-13 · Official documentation · View source

Configuring your Conversational Integration with Google Chat

Integrate the Now Virtual Agent bot or self-configured bot with Google Chat.

Integrate Virtual Agent with Google Chat using the self-configured bot
Install the Google Chat (sn_va_google-chat) application so that Now Virtual Agent and Google Chat users can interact with each other.
Integrate Virtual Agent with Google Chat
Add either the Now Virtual Agent bot or self-configured bot to your ServiceNow instance to integrate with Google Chat.

Parent Topic:Conversational Integration with Google Chat