Configure Conversational Integration with Alexa

Install and set up the Conversational Integration with Alexa application to enable users to interact with a virtual agent.

Configure Conversational Integration with Alexa to enable interaction with Virtual Agent through the Alexa voice interface.

1. Set up Conversational Integration with Alexa.
2. Fine-tune Virtual Agent settings and topics for the best Alexa voice chat experience.

3. Set up account linking with Alexa.

4. Set up Conversational Integration with Alexa
   Set up the Conversational Integration with Alexa application so that you can engage customers in conversations with bots.

5. Account linking with Alexa
   Link your Alexa account with your ServiceNow instance to retrieve information from your custom skill.
6. Fine-tune Virtual Agent settings and topics for the best Alexa voice chat experience
   Fine-tune your Virtual Agent settings and topics provided by the Virtual Agent Designer for the best voice chat experience with Alexa.
7. Closing idle Alexa chat conversations
   Enable virtual agents to effectively manage their active Alexa chat conversations by automatically closing the conversations after they have been inactive for a preconfigured amount of time.

Parent Topic:Conversational Integration with Alexa