Components installed with Conversational IVR with Amazon Connect
After installing the Conversational IVR with Amazon Connect application from the ServiceNow Store, the additional dependant plugins and spokes get auto-installed to enable other features for interactive voice response.
| Plugin | Description |
|---|---|
| OpenFrame - (com.sn_openframe) | An interface to integrate external communication systems with a ServiceNow instance. This plugin brings a UI frame that is accessible and available anywhere within a ServiceNow screens. |
| Virtual Agent API - (sn_va_as_service) | Connects a user with a Virtual Agent using the company's Amazon Connect account. |
| Advanced Work Assignment - (com.glide.awa) | Automatically assigns work items to agents based on their availability, capacity, and skills. |
| Amazon Connect Spoke - (sn_amzn_connect_spk)(ih-amazon-connect-actions) | Simplifies how you integrate with Amazon Connect. |
| Amazon S3 Spoke - (ih-amazon-s3-action-pack)(ih-s3-actions) | Simplifies how you integrate with Amazon S3. |
| Omnichannel Callback - (sn_omni_callback) (com.sn.omnichannel.callback) | Provides a consistent omnichannel experience for requesters whether they are coming from the digital channel or from the phone. |
Parent Topic:Install Conversational IVR with Amazon Connect