Conversation transcript template
The conversation transcript .txt file contains information used to troubleshoot individual conversations.
| Data element | Description |
|---|---|
| Conversation ID \(sys\_id\) | Unique identifier of the conversation, autogenerated by the Virtual Agent. |
| Conversation Start Time | Start time of the conversation. |
| Channel | Channel from which the conversation was initiated. For example, the Slack application, Microsoft Teams, and so on. |
| User Name | Name of the user who initiated the conversation. |
| User Status | Status of the user in the ServiceNow AI Platform® instance. For example, Active or Inactive. |
| Bot Response | Control that displays Virtual Agent responses in a conversation. |
| User Input | Control that prompts and captures information from the user in a conversation. |
| Message Date and Time | Timestamp of individual messages. |
| FDIH logs | Action or Subflow- Id: sys\_id of the action or subflow. - Inputs: Input passed to the action or subflow. - Outputs: Output received from the action or subflow. |
| Topic Block | Name of the topic block defined in the current topic.- Id: sys\_id of the topic block invoked. - Inputs: Input passed to the topic block. - Outputs: Output received from the topic block. |
Parent Topic:Conversations tab