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Configure Conversational Integration with Alexa › Conversational Integration with Alexa › Integrating Virtual Agent with Voice channels › Integrate VA with other channels › Virtual Agent › Conversational Interfaces
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Account linking with Alexa

Link your Alexa account with your ServiceNow instance to retrieve information from your custom skill.

  1. Configure your ServiceNow instance to link it with your Alexa account.

    For more information, see Create an OAuth API endpoint for external clients.

  2. To configure your Alexa account for account linking, see Configure your Alexa account.

  3. To link the Alexa events with your ServiceNow instance using your macOS Terminal, see Link Alexa events using the macOS Terminal.

  4. To link your ServiceNow instance with your Alexa account using the Alexa app, see Link your account using the Alexa app.

  5. Configure your Alexa account
    Configure your Alexa account to link it with your ServiceNow instance.

  6. Link Alexa events using the macOS Terminal
    Link Alexa events using your macOS Terminal to complete the Alexa account linking process with your ServiceNow instance.
  7. Link your account using the Alexa app
    Link your ServiceNow account using your Alexa mobile application.

Parent Topic:Configure Conversational Integration with Alexa